About the Course
This program will equip participants with essential communication skills, fostering greater self-awareness of how others perceive us and how to work with different communication styles to achieve desired outcomes.
Participants will learn how to set clear expectations, deliver effective feedback, and navigate challenging conversations across a variety of workplace situations. The training is tailored to the public works sector, recognizing the unique challenges of a multidisciplinary workforce. All content is grounded in theory and reinforced through practical, hands-on exercises.
Learning Outcomes
Greater awareness of how others experience our communication style
Ability to modulate communication approaches to set expectations and give feedback effectively
Enhanced understanding of human communication and strategies to overcome barriers to effective dialogue
Who will benefit / Who should attend?
Public works professionals at all levels, with particular emphasis on supervisors, team leaders, and individuals responsible for achieving outcomes that require coordination and collaboration across multiple teams or stakeholders.
Your Instructor
Lowanna Dunn, Facilitation and Coaching
Lowanna is a highly engaging facilitator and coach who delivers dynamic, embodied, and challenging learning experiences to facilitate insight and growth in both face to face and virtual environments. With a background in the Creative Industries, Lowanna draws on over 25 years’ experience as an educator, facilitator, program designer and coach to create learning experiences that help individuals and teams to collaborate, learn and grow.
Specialising in areas of leadership, communication, cultural transformation, personal and professional development; and grounded in the neuroscience of human behaviour, she creates learning environments which build capacity through deep rapport and engagement. She advocates a ‘hand-on’ experiential approach to learning to help participants engage physically, intellectually and emotionally in the learning space for a lasting impact.
Having lived and worked outside of Australia for over a decade, Lowanna understands the subtleties and sensitivities of diversity, inclusion and cross-cultural navigation when bringing people together.
Over the past decade Lowanna has brought her extraordinary energy and collaborative approach to a variety of clients including non-profits, government (state, local and regional), emergency services, health, retail, engineering, professional services, the arts and finance sectors.